Technical Support Representative

🔥 1 minute ago

🇨🇴 Colombia – Remote

💵 COP3.5M / month

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Provide basic technical support to customers experiencing technical issues with products or services • Identify and troubleshoot technical problems and provide timely, effective solutions • Communicate technical solutions clearly to non-technical customers • Ensure accurate ticket triaging • Follow up with customers to confirm issue resolution and provide additional support • Escalate complex issues to higher-level team members • Document customer interactions and technical issues in a CRM system • Provide excellent customer service to ensure customer satisfaction and loyalty • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes through training programs and continuous learning modules • Collaborate with other departments to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues

🎯 Requirements

• 6 months of experience in a technical support role or equivalent preferred • Good communication skills, both verbal and written • Ability to communicate technical information to a non-technical audience • Critical thinking skills • Proficiency in using computer applications and software • Experience using a CRM preferred

🏖️ Benefits

• Company-provided WAH equipment • Competitive compensation • Government-mandated benefits • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth

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