Technical Support Representative II

🔥 43 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Provide advanced technical support to customers experiencing complex technical issues • Deliver excellent customer service • Identify and troubleshoot advanced technical problems • Provide timely and effective solutions • Communicate technical solutions clearly to non-technical customers • Escalate complex issues to higher-level team members as necessary • Document customer interactions and technical issues in a CRM system • Provide feedback on product improvements and enhancements • Participate in training programs and continuous learning modules • Collaborate with other departments to resolve customer issues • Maintain a positive, empathetic, and professional attitude • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs

🎯 Requirements

• At least 12 months' experience in a technical support role or equivalent preferred • Good communication skills, both verbal and written • Proficiency in using computer applications and software • Experience using a CRM preferred • Work setup: Remote/WAH • BYOD (Bring-Your-Own-Device)

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • BYOD (Bring-Your-Own-Device) equipment arrangement • Beautiful office space (for onsite employees) • Free lunch provided daily (for onsite employees)