IT Support Analyst – Day Shift

Job not on LinkedIn

🔥 8 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Provide L1 and L2 IT support via phone, email, Teams, and the service desk portal • Troubleshoot and resolve issues related to Windows, Microsoft 365, user accounts, devices, printers, and connectivity • Log, update, and manage support tickets while keeping users informed throughout the resolution process • Manage user accounts, passwords, MFA, permissions, and Microsoft 365 licenses • Support Exchange Online, Teams, SharePoint, and other Microsoft 365 services • Assist with device setup, configuration, and management through Intune and Autopilot • Provide first-level support for business applications and escalate complex issues to appropriate teams • Coordinate with internal stakeholders and vendors to help ensure timely resolution • Support employee onboarding, role changes, and offboarding activities • Coordinate device deployment, recovery, and asset tracking • Follow IT security policies and best practices • Maintain accurate documentation and contribute to knowledge base articles and process improvements

🎯 Requirements

• Bachelor’s degree in information technology, Computer Science, Computer Engineering or a related field, or equivalent practical experience • 2 or more years in an IT service desk, desktop support, or managed service provider role, ideally supporting Australian or other overseas clients • Solid working knowledge of Windows 10/11, Microsoft 365 applications, Exchange Online, Teams, SharePoint, common peripherals, DNS, DHCP, VPN, and Wi-Fi • Hands-on experience administering user accounts in Entra ID or Active Directory, including password and MFA resets and group management • Experience working in an IT service management platform, with disciplined ticket notes and knowledge of incident, request, and escalation processes • Excellent spoken and written English • Ability to support users of varied technical ability by phone, email, and remote session • Ability to manage several tickets at once, follow procedures, and recognise when escalation is needed • Willingness and ability to work Australian business hours on an ongoing basis • Experience with Jira Service Management, ServiceNow, or a comparable platform • Exposure to Microsoft Intune, Autopilot, and endpoint compliance policies • Exposure to Business Central, D365 CRM, Power Platform, or comparable ERP and CRM applications • Basic understanding of Power BI, including workspace access, report sharing, and refresh troubleshooting • Experience with IT asset registers, equipment logistics, and remote onboarding or offboarding • Certifications such as ITIL 4 Foundation, CompTIA A+, Microsoft 365 Fundamentals (MS-900), Endpoint Administrator (MD-102), or Microsoft 365 Administrator (MS-102)

🏖️ Benefits

• Work from home • Monday to Friday, 9:00 AM–6:00 PM AEST/AEDT, with daylight-saving adjustments • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on employee growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • People-first culture prioritizing stability, growth and employee care