Casting Specialist – Content Moderation

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Review and analyze user-generated postings and verification details to ensure the legitimacy of users and job listings • Request, collect, and analyze additional information or verification from job posters • Identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating when necessary • Assess user legitimacy using background checks, IDs, independent research, investigations, and verification materials • Monitor system-generated alerts related to client and job-poster activities and determine appropriate actions • Investigate scam complaints and inappropriate behavior reports, including decisions on client removal • Copy-edit and optimize job posts to align with business objectives • Manage ticket-queue pipelines, prioritizing incoming job posts by importance and timeliness • Source missing information and enter job details from employers and third parties for publication • Educate and assist clients with job-posting and application-management tools • Address customer service issues requiring specialized casting knowledge • Guide and train clients on casting tools and troubleshoot issues • Collaborate with customer service, account management, and business development departments • Support research projects and triage escalated customer-service tickets • Review job database reports for jobs requiring attention, recategorization, or early expiration • Assist team members with training, troubleshooting, and escalated cases • Perform other assigned responsibilities and tasks

🎯 Requirements

• Self-directed, efficient, and able to work autonomously • Demonstrated experience handling a high volume of specialized content and users • Highly organized, detail- and deadline-oriented • Able to evaluate information and make decisions independently • Advanced written and verbal communication skills adaptable to various personalities and seniority levels • Excellent copy-editing, fact-checking, proofreading, and research skills • Good data-entry, account-management, and client-support skills • Technical acuity with online casting and hiring technology • Strong analytical skills for assembling and interpreting data to assess content validity • Willingness to learn about film, TV, theater, commercial production, performing arts, marketing, and casting; knowledge of these areas is a bonus • Availability for a shifting schedule from 12AM–9AM • Must bring your own device

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Experience infinite fun so you can have infinite growth • Bring Your Own Device