HITL Quality Analyst

🔥 5 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 33 days.
• No salary listed.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Review and evaluate AI-generated outputs using established quality standards, evaluation criteria, and defect classification methodologies • Identify, classify, document, and track defects to support consistent quality measurement, trend analysis, and continuous improvement initiatives • Maintain accurate quality records, defect logs, and resolution tracking through completion • Analyze quality metrics, trends, and performance data to identify recurring issues, operational risks, and improvement opportunities • Coordinate with Knowledge Management, AI Tuning, Governance, Operations, and other stakeholders to communicate findings and support issue resolution • Validate corrective actions by monitoring quality improvements and confirming defect resolution through follow-up evaluations • Support development and refinement of quality standards, evaluation methodologies, sampling strategies, and defect taxonomies • Prepare reports, dashboards, and performance summaries with actionable insights • Participate in calibration sessions to promote consistent evaluation practices and scoring accuracy • Identify opportunities to improve quality processes, reporting, evaluation consistency, and operational performance • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Participate in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues • Perform other duties as assigned

🎯 Requirements

• Minimum of two (2) years of experience in quality assurance, quality evaluation, compliance, auditing, transaction monitoring, operational quality, or a related field • Experience evaluating work against defined quality standards, scorecards, policies, or operational procedures • Experience identifying, categorizing, documenting, and tracking defects or quality issues to support performance improvement initiatives • Experience conducting calibration activities or applying standardized evaluation methodologies to ensure scoring consistency is preferred • Experience analyzing quality metrics, trends, and operational data to identify improvement opportunities and recurring issues • Strong analytical and critical-thinking skills with the ability to identify patterns, evaluate root causes, and recommend improvements • Strong written and verbal communication skills with the ability to clearly documen findings and communicate recommendations to cross-functional stakeholders • Strong organizational and time management skills with the ability to manage multiple priorities while maintaining evaluation accuracy and consistency • Ability to work independently and collaboratively in a fast-paced environment while maintaining objectivity and attention to detail • Commitment to quality, operational excellence, continuous improvement, and data-driven decision-making

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Beautiful office space • Free lunch provided daily • BYOD (Bring-Your-Own-Device)

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