Implementation Manager – Seasonal

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Execute implementations for client’s partners, ensuring projects are completed efficiently and effectively. • Collaborate with various internal stakeholders, championing our customers’ needs. • Adapt and evolve implementation processes to suit dynamic project requirements. • Understand and prioritize customer needs, ensuring that their needs are central to the implementation. • Manage stakeholder expectations, ensuring clear communication and alignment on project goals. • Collaborate with the Lead Implementation Manager to build out the infrastructure of a new team. • Help build out the processes and best practices that are to ensure successful delivery of the product.

🎯 Requirements

• 1-3 years experience in Customer Success, Implementations, or Project Management, preferably in SaaS or a related field. • Exceptional communication and relationship-building abilities. • Experience cultivating long-term customer relationships. • Capability to navigate fast-paced and changing work environments. • Experience in a technology startup is preferred. • Intermediate proficiency in Excel or Google Sheets. • Strong organizational and time management skills, with a passion for creating efficient processes. • Experience in employer benefits or group insurance is a plus.

🏖️ Benefits

• Remote setup • Competitive compensation • Opportunities for skills training and personal and professional development