Key Account Manager

Job not on LinkedIn

🕒 Yesterday

🤠 Texas – Remote

🤠 Texas – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Own and grow a portfolio of high-value clients—acting as their strategic advisor, CX advocate, and business partner. • Collaborate across teams to ensure seamless delivery and identify new ways to bring value through SupportNinja’s AI-enabled solutions. • Manage full customer lifecycle: onboarding → retention → expansion • Build strong client relationships and drive upsell/cross-sell opportunities • Deliver MBRs/QBRs, ROI reporting, and strategic business reviews • Be the voice of the customer internally—resolving escalations and advocating for needs • Forecast growth, track metrics, and share insights with cross-functional teams • Have a hunter mindset in a KAM role. • Travel occasionally for key in-person meetings and events

🎯 Requirements

• 3–5+ years in Account Management or Operations in a BPO is a MUST • Experience in quota-carrying roles: upselling, cross-selling, renewals • Familiarity with fast-paced, client-facing environment • Exceptional communication, stakeholder management, and problem-solving skills • Curious, analytical, and metrics-obsessed mindset • Willingness to travel (domestic/international) as needed • Bonus: Experience in tech-enabled CX or working with AI-driven tools

🏖️ Benefits

• Medical, dental and vision insurance • Paid time off, birthday leave • Opportunities for skills training and personal and professional development • Employee Referral Program