Network Implementation Engineer – SD-WAN

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Deliver end-to-end implementation of customer network services, including firewalls, SD-WAN, switching, wireless, and WAN connectivity. • Manage and execute multiple concurrent customer implementation projects, balancing priorities, timelines, and customer communication. • Configure, deploy, and activate Cisco Meraki and/or Fortinet-based solutions in accordance with approved designs. • Implement Arista VeloCloud SD-WAN solutions as required. • Coordinate remotely with customer IT staff and Cox field technicians to complete on-site activities. • Execute network migrations and cutovers with minimal customer disruption. • Perform troubleshooting during implementation and assist with issue resolution. • Maintain accurate implementation documentation required for transition to Support. • Communicate clearly and professionally with customers, Project Managers, and internal stakeholders regarding progress, risks, and blockers. • Follow implementation standards, processes, and security requirements.

🎯 Requirements

• 5+ years of hands-on experience implementing enterprise network solutions in customer-facing environments • Strong hands-on implementation experience with at least one of the following platforms: Cisco Meraki (MX firewalls, Meraki SD-WAN, MS switches, MR access points) or Fortinet FortiGate firewalls and FortiSD-WAN • Experience implementing customer networks in production, customer-facing environments • Ability to independently execute customer implementations with minimal oversight • Proven ability to independently manage multiple simultaneous network implementation projects. • Strong practical experience with Cisco Meraki and/or Fortinet platforms. • Solid understanding of L2/L3 networking, WAN architectures, and SD-WAN concepts. • Experience working with U.S.-based customers or in globally distributed teams. • Strong written and verbal English communication skills. • Ability to ramp quickly and operate with limited onboarding time.

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee referral program • Experience infinite fun so you can have infinite growth.