Sales Representative

🕒 September 16

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🤑 Sales

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Handle sales calls and/or chats • Engage with customers to identify their needs and assist in retention efforts • Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services • Negotiate and close sales deals over the phone, email, or chat • Identify customer needs and recommend appropriate products or services • Assist with customer retention efforts • Transfer non-sales-related calls to appropriate teams • Maintain accurate documentation of customer interactions in the CRM system • Continuously improve knowledge of products, services, and processes through training and continuous learning modules • Collaborate with other departments to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Perform other duties as assigned

🎯 Requirements

• 1 year experience in an inbound or outbound sales role or equivalent, preferably in the call center environment • Experience in outbound sales preferred • Experience supporting customers via phone, chat and email preferred • Strong communication skills, both verbal and written • Strong negotiation and sales skills • Proficient in using computers and various software applications such as CRM Ninja • Must be based in the Philippines • Availability to work 9 AM to 6 PM EST, subject to change

🏖️ Benefits

• Competitive compensation • Government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO coverage starting on Day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Free lunch provided daily for onsite employees • Employee Referral Program • Company-provided equipment

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