Senior Technical Support Analyst, SaaS

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Help customers understand the platform and the tools that can help them propel their business forward. • You will work directly with end users to address questions or technical issues. • Own end to end support process: investigate hardware issues to determine/record root cause, determine solution and apply hardware repair (replacement components and remote support). • Work cross functionally to explain issues and escalate as needed. • Train customers on capabilities within the platform/product and best practices. • Create the best customer experience in the industry.

🎯 Requirements

• 3 Years + for Sr. Tech and 2-3 years for L3 experience as Frontend Technical / Customer Service (Hardware (IoT) + Connectivity + SAAS Solution) • Knowledgeable and experience in working with databases on a cloud environment • Must have a high school diploma or equivalent • Must be 18 years of age or older • Preferably in a call center environment - 3 years+ • Previous client facing experience preferred • Strong communication skills, both verbal and written - voice, email, and chat • Strong knowledge and understanding of customer service and technical support principles and practices - 3 years+ • Proficiency in using customer service software and tools such as CRM - Salesforce and/or any - 3 years+ • Proficient in using computers and various software applications

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Beautiful office space • Free lunch provided daily • Experience infinite fun so you can have infinite growth.