Team Lead – Healthcare/RX

Job not on LinkedIn

🕒 May 4

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Lead and manage a team of representatives handling critical prescription (RX) data • Provide effective supervision and set performance goals aligned with organizational objectives • Oversee high-accuracy RX data entry into the ABS system • Manage approximately 400 RX per day within strict 24-hour SLA timelines • Drive first-time accuracy strategies to prevent production errors and remakes • Coach and mentor team members to improve skills and performance • Monitor SLAs and KPIs and implement productivity improvements • Collaborate with cross-functional teams to streamline digital portal workflows and resolve operational challenges • Coordinate with the CSR team on escalations • Communicate regularly with clients as needed • Foster a collaborative environment while maintaining operational efficiency and service quality

🎯 Requirements

• Minimum of 1 year in a leadership or supervisory role, preferably in a call center environment • At least 3 years of experience in a role equivalent to the representatives being supported (Data Entry/Processing) • C1 English proficiency level • Strong verbal and written communication skills • Strong understanding of customer service and technical support principles • Proficiency in CRM and data processing tools • Ability to work within a process-driven environment with defined SOPs and SLAs • Strong problem-solving, decision-making, and interpersonal skills • Proven ability to lead and inspire a team to achieve performance targets • Results-oriented mindset focused on operational excellence • Positive, empathetic, and professional attitude toward colleagues and customers

🏖️ Benefits

• HMO coverage activated on the 1st day • Free dependents: one upon regularization and another after a year of service • Life insurance • Retirement savings program with company matching • Paid time off • Birthday leave • Skills training • Personal and professional development programs • Company-provided equipment