(fluent English) Account Manager (Albania)

May 31

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SupportYourApp

Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.

Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Take part in the new clients' integrations • Simultaneously manage clients from a diverse list of industries • Maintain constant communication with support teams and clients • Make sure that support processes in teams are built according to the company's and clients' standards • Assist clients with improving their customers' support experience • Maintain security standards within teams and also on the client's side • Proactively mediate and resolve any clients' and consultants' concerns • Monitor service quality via internal or external Quality Assurance platforms • Monitor team discipline and ensure corporate culture within the team • Generate and maintain internal product documentation • Assist with hiring ideal candidates for your clients, train Team Leads, and set training for consultants • Help talented people from your teams grow and develop professionally • Work with diverse cultures and countries, and meet wonderful people • Find a permanent place to grow professionally • Be a leader, not a manager

Requirements

• Fluent in English (C1-C2 levels) • 1+ years of experience in a similar position or 2+ years experience in customer support • Critical thinker and problem-solver • Experienced with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards • Knowledgeable in Key Performance Indicators and SLAs in customer support • Team player • Skilled in time management and has experience working with time management platforms (Wrike, Monday, Asana, Jira etc.) • Having great interpersonal and communication skills • Excellent at organizing and multitasking • Having a track record of taking responsibility • Love people and new technologies

Benefits

• Competitive monthly rate in USD • Business hours • Opportunity to work remotely • Financial and professional growth • Paid intensive training and trial period • Great management with no bureaucracy • SupportYourApp Medical Policy

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