
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
🔥 0 minutes ago
Where this job comes from
Posted on SupportYourApp's careers page, not through a job board
First seen by Remote Rocketship 0 minutes ago

1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
• Own the full sales cycle from the first call with an inbound lead through closing and collecting payment • Contact inbound leads within 5 minutes via phone or email • Qualify decision-makers and pitch product value • Run up to 5 focused product demos per day • Handle objections in real time and collect payment directly on the call • Make approximately 20 targeted outbound calls daily from curated lead lists • Use multi-touch outreach across phone and email to connect with business owners and general managers • Maintain accurate CRM records of calls, demos, pipeline stages, and notes • Use spreadsheets, formulas, filters, Slack, Notion, CRM, Claude, and ChatGPT to structure work and prioritize accounts • Ensure accurate forecasting and zero lead leakage
• C1 English with exceptional spoken and written communication • Clear, neutral delivery and confidence over the phone • Comfort leading structured video meetings • Ability to follow brand tone-of-voice guidelines • Ability to explain product concepts clearly to non-technical business owners • High emotional intelligence and confidence handling resistance, hesitant buyers, and challenging conversations • Self-direction and proactive follow-up on active leads • Ability to hit daily activity targets and take responsibility for quota • Strong attention to detail and solid time management • Strict adherence to outreach timelines and response SLAs • Quick adaptation to Slack, Notion, CRMs, dialers, and AI productivity tools • Comfort in a fast-moving, high-intensity startup environment • Ability to solve issues independently and learn from internal documentation before escalating • Previous experience in full-cycle B2B or SaaS sales is a plus • Hands-on experience communicating with US-based customers is a plus • Solid knowledge of Excel or Google Sheets is a plus • Ability to quickly pull key insights from information is a plus • Drive for self-development, learning, and continuous improvement is a plus
• Fixed schedule: Monday–Friday, 09:00–18:00 or 12:00–21:00 (Pacific/Gambier, UTC−9) • Fully remote cooperation • Cooperation on a fast-growing B2B SaaS product • Inclusive and international environment • Compensation in USD • Trust-based management with no micromanagement, focused on your growth and long-term collaboration • Referral reward • Equal treatment and non-discrimination principles
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