Sutherland
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
Manager – Product Delivery
🕒 March 26
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Sutherland
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
📋 Description
• Lead the implementation and improvement of customer engagement platforms • Manage product development workload including defining new offerings and service requirements • Collaborate with product development, architecture, engineering teams, and IT • Analyze complex business problems and define productized solutions • Ensure systems are scalable, performance-oriented, and compliant
🎯 Requirements
• 5+ years of Contact Center Technology experience • Excellent communication and stakeholder management skills • Experience with delivery tools such as Jira, Confluence, Smartsheet, or equivalent • Ability to manage project progress and quality • Self-motivated with the ability to prioritize and meet deadlines
🏖️ Benefits
• Flexible work arrangements • Remote work options
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