Technical Customer Support Specialist – Payments, POS, German, English

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Handle calls, emails, and tickets in line with SLA requirements • Provide phone and written support for card terminals and ATMs • Assist with installations, terminal replacements, and activations • Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues • Escalate complex cases and maintain accurate documentation in the ticketing system • Support portal access requests and selected back-office activities

🎯 Requirements

• Very good German skills (C1) and English at B1 level • Previous experience in customer service or technical support is required • Interest in technical topics and a structured way of working • Customer-oriented, solution-driven, and able to work under pressure • Confident using phone, email, and ticketing systems

🏖️ Benefits

• Attractive salary package with bonus system • Food vouchers • Permanent employment contract and 21 days paid vacation • Additional health and life insurance • Paid training and clear career development opportunities • Modern work environment, team events, and recognition programs