Head of People Ops

🕒 April 7

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Sword Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

Healthcare Insurance • Artificial Intelligence • Wellness

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

📋 Description

• Lead the optimization and delivery of People processes and policies across the entire employee lifecycle. • Introduce AI-enabled efficiencies that help managers and employees get faster, clearer, and more accurate support. • Ensure consistent, compliant people practices across all regions where we operate. • Develop and maintain clear, accessible documentation, guides, and resources for employees and managers. • Partner with People Business Partners, Talent Acquisition, and Finance to ensure smooth coordination and alignment across people processes. • Support the rollout of local programs such as onboarding, performance cycles, policy updates, and employee communications. • Manage employee benefits programs, ensuring competitiveness, accuracy, and a smooth experience for employees during enrollment, changes, and inquiries. • Oversee U.S.-specific People Operations tasks, including compliance requirements, employment documentation, and coordination of state-by-state regulations. • Elevate the employee experience by identifying friction points and implementing scalable, people-first solutions. • Build and implement an AI roadmap that transforms the overall people experience.

🎯 Requirements

• Bachelor’s degree in Human Resources, Business, Operations, or a related field. • 5–7+ years of experience in People Operations, HR Operations, or a similar operational HR role. • Experience managing or administering employee benefits programs, with a focus on accuracy and employee support. • Familiarity with U.S. People Operations requirements, including employment regulations, documentation, and state-by-state compliance basics. • Strong understanding of core HR processes, compliance requirements, and people practices. • Demonstrated ability to streamline and improve processes as an organization grows. • Strong communication and stakeholder management skills with the ability to bring clarity to complex topics. • Comfort working in a fast-paced, evolving environment with shifting priorities. • An “AI-native” mindset, with enthusiasm for integrating intelligent tools into everyday workflows. • Strong understanding of People Operations systems and tools, with the ability to navigate and optimize them as the organization grows.

🏖️ Benefits

• Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family