Customer Success Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $108k - $148.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Symbotic

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤖 Artificial Intelligence

🔧 Hardware

🤝 B2B

Artificial Intelligence • Hardware • B2B

Symbotic is an industrial automation company that provides an end-to-end, AI-powered warehouse automation platform combining autonomous mobile robots, advanced vision and sensing, and orchestration software to modernize supply chains. Its system integrates hardware and intelligent software to increase throughput, accuracy, and storage density for retail, grocery, CPG, and wholesale customers, solving labor constraints and operational inefficiencies in distribution and fulfillment operations.

📋 Description

• Partner with engineering, operations, and technology teams to assess system performance and develop improvement plans. • Monitor and analyze system performance data, develop KPIs and reporting insights, deliver root cause analysis, and prioritize corrective actions. • Identify opportunities for process optimization and drive operational initiatives. • Develop deep expertise in Symbotic’s automation platform. • Act as a trusted liaison between customers and internal Symbotic teams. • Facilitate customer meetings, workshops, and reviews to drive alignment and gather feedback.

🎯 Requirements

• Bachelor's degree in business administration, industrial engineering or related field; or equivalent experience. • Minimum of 5 years' experience in continuous improvement, system engineering, consulting, or similar experience. • Strong analytical skills with experience using data to drive decisions and performance improvements. • Experience using AI tools to accelerate analysis and develop tools, reports, and applications for operational use • Excellent communication and consulting skills with the ability to build trust with diverse stakeholders. • Ability to thrive in fast-moving environments and adapt to evolving priorities. • Advanced Excel and PowerPoint skills and proficient in Word and Outlook.

🏖️ Benefits

• medical • dental • vision • disability • 401K • PTO