Client Relations Coordinator

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Symphonic Distribution

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

📱 Media

☁️ SaaS

🤝 B2B

💰 $37M Series B - Symphonic Distribution on 2022-01

Media • SaaS • B2B

Symphonic Distribution is a 100% independent music distribution and technology company that provides digital and video distribution, royalty collection and rights management, marketing and promotion, sync licensing, physical distribution, funding/royalty advances, AI mastering, and analytics for independent artists, labels, and managers. Founded in 2006, Symphonic combines a distribution network to hundreds of DSPs with proprietary technology, real-time platform analytics (including TikTok analytics), artist support, and community resources such as masterclasses and events to help creators monetize and grow their audiences.

📋 Description

• Engage in day-to-day discussions for both Spanish and English requests, including managing difficult or emotional customer situations • Thoroughly understand every service offering of Symphonic Distribution for improved support performance • Suggest solutions to clients - show and enable clients to learn the system properly • Educate clients on the Apple and Spotify style guide and its contents • Help Maintain Symphonic’s public-facing knowledge base • Review past Spanish help desk articles and follow up with clients on past issues to improve customer satisfaction • Assist the Client Relations team in translating articles from English to Spanish • Create new Spanish articles as issues arise • Update existing Spanish articles for better optimization, adding and updating keywords and tags • Provide feedback and suggestions for constant refinement of the Client Relations processes through available tools (HubSpot, SMS, Zendesk) • Clean and maintain Client Database by updating client details • Assist the Content Team as needed with the loading and/or updating of clients’ catalogs and content approvals as needed

🎯 Requirements

• 1 year of experience in a customer service capacity • Working knowledge and experience with email marketing platforms, HTML, Microsoft Excel, Word, and PowerPoint, and/or equivalent Google Apps • Ability to speak, write, and read English and Spanish fluently • High School Diploma or GED