Manager, Surveillance – L9

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Synchrony

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Synchrony is a financial services company that provides a variety of financing solutions for everyday purchases. They offer specialized healthcare financing through their CareCredit product, along with online savings and business financing options. Synchrony Bank serves as their banking division, enabling customers to manage their retail and healthcare financing needs efficiently.

📋 Description

• Execute process testing, timely and accurately using standard documentation. • Write test scripts, document test procedures, and maintain evidence and results in accordance with surveillance standards and deadlines. • Analyze outcomes to identify defects, categorize issues, determine root cause, and recommend final conclusions to surveillance management. • Communicate results to process owners and drive closed-loop remediation for all identified defects. • Maintain strong working knowledge of Growth processes and applicable regulatory changes; proactively pursue training and learning. • Build partnerships with Growth teams aligned to the annual surveillance plan and maintain an organized repository of workpapers/evidence supporting testing activities. • Perform other duties and/or special projects as assigned.

🎯 Requirements

• Bachelor's degree in any discipline with 2+ years in reporting, governance, risk management, audit, compliance, or Growth experience; OR in-lieu of degree, 4+ years in reporting, governance, risk management, audit, compliance, or Growth experience. • Risks and controls or testing/surveillance and/ audit experience • Critical thinking and time management skills • Effective written and verbal communication skills • Experience applying analytical skills and attention to detail • Proven ability to work independently and meet deadlines • Proficiency in Microsoft Office Suite applications • Financial Services / Credit Card and/or Banking industry experience • Experience working in the First Data, Fiserv, Workfront and/or Content Navigator is desired; First Data is preferred. • 3+ years in Financial Services industry, including an operating knowledge of regulatory requirements • 2+ years’ experience in assessing risks and controls or testing/surveillance and/ audit experience • Understanding of Growth business systems & processes • Strong experience with process maps, CTCs, CTQs, Process Universe, risk and control analysis and documentation, and other key governance elements.

🏖️ Benefits

• Enhanced Flexibility offered • Option to work from home or workspaces in our Regional Engagement Hubs. • Opportunities to attend in person engagement activities. • Professional development opportunities