Implementation & Onboarding Manager

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October 24

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Synctera

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Fintech • Banking • Compliance

Synctera is a financial technology company that provides a comprehensive banking and payments platform designed to support scalable and compliant banking products. They offer a set of APIs and configurable components to help fintechs and companies build, launch, and scale fintech and embedded banking products. Synctera’s platform includes features such as core banking, card processing, end-user onboarding, and risk and compliance management. The company collaborates with partner banks to deliver bank accounts, card programs, and seamless money movement solutions while ensuring compliance and operational transparency. Synctera enables financial innovation by offering tools and interfaces to manage banking operations and maintain effective oversight, catering to fintechs, banks, and embedded banking solutions across North America.

51 - 200 employees

Founded 2020

💳 Fintech

🏦 Banking

📋 Compliance

💰 $33M Series A on 2021-06

📋 Description

• Lead the end-to-end onboarding of FinTech and Bank partners onto the Synctera platform, serving as the primary point of contact from contract signature through launch • Build trust with clients through transparent communication, proactive risk management, and creative problem-solving • Manage multiple concurrent implementations, providing technical guidance and training to ensure a seamless transition • Configure and integrate Synctera products to meet partner requirements, including payment rails, card programs, and API connections • Collaborate closely with Product and Engineering to relay client feedback, resolve issues, and influence product enhancements • Develop and maintain onboarding documentation, training resources, and internal playbooks to improve scalability and consistency • Become a subject matter expert on the Synctera platform–empowering clients to maximize its full potential

🎯 Requirements

• 5+ years of experience leading technical or integration projects, ideally within FinTech, payments, banking, or SaaS environments • Prior experience working with API-based integrations and external client implementations • Strong client-facing and communication skills, with the ability to translate complex technical concepts into clear business terms • Proven success managing cross-functional initiatives, balancing multiple priorities, and driving outcomes in fast-paced, startup settings • A proactive, solutions-oriented mindset with strong analytical and problem-solving skills. • Comfort working through ambiguity and making informed decisions with limited guidance • A collaborative and resilient approach that fosters trust, accountability, and results

🏖️ Benefits

• 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents • Employer contribution to HSA for US employees • Annual HCSA and generous extended health care coverage for Canadian employees and dependents • 401(k) for US employees and RRSP for Canadian employees • Mental health resources available for all employees • Unlimited paid time off • Generous paid new parent leave program • Home office setup stipend • Stock options program for all employees • Growth potential and opportunity to have a significant impact at an early stage of our company's journey • Working alongside a skilled and passionate team