Tier 2 Technical Support Engineer

🕒 April 24

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talent First

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🔒 Cybersecurity

👥 HR Tech

Recruitment • Cybersecurity • HR Tech

Talent First is a global tech recruitment and outstaffing agency that serves industry leaders and fast-growing startups worldwide. Headquartered in London, it has a significant presence with offices in the United States, Israel, Ukraine, Brazil, Bulgaria, and Estonia. The company specializes in providing cybersecurity expertise and 24/7 operational security teams. Its services include tailored outstaffing solutions, technical recruitment for roles from Junior to Executive levels, and managing 24/7 SOC, NOC, Help Desk, and Technical Support teams. Talent First aims to help businesses build efficient workforces by leveraging a global talent pool and providing cost-effective staffing solutions.

📋 Description

• Install, configure, and fine-tune Cynet products remotely and occasionally on-site if required • Work closely with customers to ensure full deployment, optimization, and ongoing support • Create supporting documentation and knowledge base articles for customers • Deliver formal remote training sessions and hands-on guidance to Cynet customers • Provide Tier 2 support, including in-depth investigations and workarounds or permanent solutions while meeting SLAs • Collaborate with SOC and R&D teams to ensure fast and effective issue resolution • Understand customer needs and provide feedback to help shape and improve the Cynet product

🎯 Requirements

• Thorough knowledge of Microsoft Windows operating systems and Windows Server platforms • Good knowledge of Linux distributions and/or macOS • Strong technical troubleshooting and problem-solving skills • Experience with networking protocols and tools, including TCP/IP, ports, Wireshark, Telnet, and Netstat • Excellent written and verbal communication skills in English • Customer-oriented mindset with a passion for delivering top-notch service • Ability to multitask and work effectively under pressure • Strong team player with the ability to work independently in a remote environment • Willingness to work flexible hours to support global customers • Familiarity with the cybersecurity domain • Experience working with Active Directory, including Forests, Sites, Replication, and GPOs • Experience with SCCM, SIEM, and other asset management solutions • Experience with databases, ELK stack, and SQL queries

🏖️ Benefits

• Remote work arrangement • Occasional on-site work, if required • Flexible hours to support global customers