Head of Retention

Job not on LinkedIn

🔥 10 minutes ago

🌐 Poland, South Africa, +3 more countries – Remote

🇵🇱 Poland – Remote 🇿🇦 South Africa – Remote 🇷🇴 Romania – Remote 🇷🇸 Serbia – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talentgrator

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

👥 HR Tech

🎲 Gambling

Recruitment • HR Tech • Gambling

Talentgrator is a recruitment agency specializing in IT and the iGaming (online gambling/entertainment) sector. It operates a talent marketplace and hiring platform that connects companies and candidates—offering job browsing, vacancy posting, an integrated messaging system, one-click applications, and a database of 30,000+ talents. The site highlights fast matches (300+ weekly), privacy for reviewers in the gambling industry, and tools to streamline hiring for employers and job search for candidates.

📋 Description

• Develop and lead the overall Retention and CRM strategy • Build customer journeys across onboarding, engagement, loyalty, churn prevention, and reactivation • Create and optimize promotional mechanics based on player behavior and segmentation • Launch multi-channel campaigns across email, messengers, push notifications, live chat, and mobile channels • Develop personalized and automated CRM communication flows • Improve segmentation models and lifecycle campaigns • Monitor retention performance and key player behavior metrics • Work closely with BI teams on reporting and performance analysis • Manage and improve CRM platforms and automation tools • Run A/B tests and optimize campaigns based on results • Track key KPIs including LTV, ARPU, churn rate, deposit frequency, and engagement • Lead and develop the Retention and CRM team • Collaborate with Product, Marketing, BI, and Support teams • Build and structure the Retention function, including developing the team and internal processes • Identify and manage local partners and contractors in target markets

🎯 Requirements

• At least 3 years of experience in Retention, CRM, or Lifecycle Marketing • Strong experience within B2C iGaming • Experience working with large player databases, segmentation, and CRM automation • Strong understanding of the complete player lifecycle, including onboarding, engagement, repeat deposits, churn prevention, and reactivation • Experience developing retention strategies for casino players, ideally including crash games or similar high-frequency products • Experience with bonuses, loyalty programs, gamification, rewards, and promotional mechanics • Strong analytical skills and experience working with retention KPIs • Hands-on experience with A/B testing and data-driven campaign optimization • Ability to build and improve retention processes and workflows from the ground up • Experience leading a Retention/CRM team or strong Team Lead experience with readiness to step into a Head role • Ability to build a team and manage external/local partners • Strong cross-functional collaboration skills, particularly with Marketing and BI • Strong English is required; Russian would be a strong advantage • Proactive, hands-on, and highly independent approach

🏖️ Benefits

• Remote work • High level of ownership and autonomy • Opportunity to influence and build the retention strategy • International iGaming environment • Professional growth opportunities