SVP, Operations, SEA

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 24 days.
• No salary listed.

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Develop, communicate, and execute the company's operational strategy aligned with business objectives • Assess and adapt operational strategy to evolving industry dynamics • Oversee multiple operational units and ensure KPIs and SLAs are met or exceeded • Implement and maintain quality assurance processes • Drive continuous improvement and quality excellence • Foster strong client relationships and align services with client objectives • Lead and inspire diverse operational teams • Promote collaboration, growth, and accountability • Provide mentorship and professional development opportunities • Identify process optimization, automation, and efficiency opportunities • Implement best practices and technology solutions to streamline operations • Manage operational budgets, resource allocation, and cost control • Identify operational risks and develop mitigation strategies • Ensure compliance with industry regulations and client-specific requirements

🎯 Requirements

• 10+ years in a senior leadership role in large businesses • At least 5 years managing multiple sites within the BPO industry in the Philippines • Proven track record of driving operational efficiency, quality, and client satisfaction • Strong understanding of BPO operations, industry trends, and emerging technologies • Extensive experience managing complex multiple accounts and clients in a large organization • Demonstrated financial management and budgeting skills • People-first leadership style with strong communication, interpersonal, and leadership skills • Thorough understanding of organizational behavior, workforce planning, metrics, and analytics • Demonstrated ability to build and lead high-performing teams • Strategic thinking and ability to translate strategies into actionable plans • Flexible and adaptable with a roll-up-your-sleeves attitude • Strong analytical and problem-solving skills • Bachelor's degree in Business, Operations Management, or a related field • MBA or advanced degree preferred • Willingness to undertake 40% domestic and 10% international travel

🏖️ Benefits

• Competitive industry salaries • Comprehensive benefits packages • Wellness support • Inclusive environment • Internal mobility opportunities • Professional growth opportunities • Professional development opportunities • Equal access to opportunities • Reasonable accommodations during the hiring process

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