Temporary Customer Support Specialist

🔥 18 minutes ago

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TeachTown

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - TeachTown on 2021-01

Education • SaaS • B2B

TeachTown is an education technology company that provides evidence-based, standards-aligned curricula and interventions for early childhood through transition-age learners, with a focus on students with developmental delays and moderate to severe disabilities. Their products include Launch for PreK (an inclusive early childhood curriculum for ages 3–5) and enCORE (a standards-first, adapted core curriculum for K-12+). TeachTown offers blended learning solutions combining technology-facilitated instruction and physical materials, automated data collection aligned to IEPs, training, and evidence-based teaching strategies to drive measurable student outcomes. The company emphasizes whole-child approaches, measurable student growth, and support for special educators; it is part of Everway.

📋 Description

• Respond promptly to support requests including technical client inquiries, issue triage, and how do I requests via phone, email, tickets or chat in a professional manner • Assist clients with product support. • Troubleshoot, analyze, and report product errors, failures, or malfunctions to the product team • Manage a detailed record of client interactions and transactions, including useful comments and feedback, according to standard operating procedures. • Develop and maintain working knowledge of current products and services offered by TeachTown. • Investigate, resolve, and provide root cause analysis on reported application issues • Effectively communicate timely updates to customers through the appropriate incident tracking tools • Build and maintain knowledge of the database backend, integrations, and business flows to assist with technical issue investigation and resolution • Help create technical documentation, including Knowledge Base articles • Other duties as assigned

🎯 Requirements

• 2+ years of successful experience in a support or customer service role, preferably in either SaaS or education technology • 2+ years of experience working with software support in a corporate setting • Working knowledge of remote service tools and help desk software • Proven knowledge of customer relationship management best practices. • Proven analytical and problem solving skills • Exceptional written and verbal communication skills • Proven experience with effectively managing multiple assignments with a sense of urgency, structure, and attention to detail • Proven experience working both independently and as part of a team and communicate at all levels of the company