Enrollment Administrator – Customer Support, Learning and Development

Job not on LinkedIn

🔥 8 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Lifted

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

👥 HR Tech

📋 Compliance

💰 $6.2M Series A - Lifted on 2021-06

Healthcare • HR Tech • Compliance

Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.

📋 Description

• Provide clear guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process • Act as a primary contact for families, staff, and internal departments, delivering supportive and effective communication • Assist families by interpreting account details, offering updates, and demonstrating exceptional customer service skills • Deliver comprehensive support for K12 learning systems and business applications • Handle high volumes of inbound and outbound customer interactions • Ensure family satisfaction and a positive enrollment experience • Efficiently navigate and switch between multiple systems while assisting families • Build strong relationships with adult students, parents, or legal guardians • Demonstrate excellent troubleshooting and research skills to resolve practical issues • Handle a high volume of inbound calls while meeting outbound call expectations

🎯 Requirements

• High School Diploma / GED and relevant work experience • Minimum of 1 year of experience in a similar call center role • All work must be performed within the United States • Candidates must reside in and be authorized to work from the U.S. for the duration of employment • System Requirements: High-speed internet connection with minimum 50Mbps download speed and 10Mbps upload speed • Some Internet service providers enable SIP ALG which must be disabled by the provider • Daily access to a smart device capable of downloading and using apps • Strong verbal and written communication skills • Proficient in telephone and email etiquette • Technical proficiency in Microsoft Office Suite and web-based applications • Strong problem-solving and analytical skills

🏖️ Benefits

• Reasonable accommodations for individuals with disabilities • Professional home office setup free from distractions during operational hours