ALT
51 - 200 employees
💸 Finance
💳 Fintech
🛍️ eCommerce
Finance • Fintech • eCommerce
ALT is on a mission to unlock the value of alternative assets, enabling users to exchange, invest, value, securely store, and authenticate their collectible cards. The company is passionate about a future where anything can be considered an investable asset.
Customer Experience Representative – Contractor
🕒 May 29
🇺🇸 United States – Remote
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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ALT
51 - 200 employees
💸 Finance
💳 Fintech
🛍️ eCommerce
Finance • Fintech • eCommerce
ALT is on a mission to unlock the value of alternative assets, enabling users to exchange, invest, value, securely store, and authenticate their collectible cards. The company is passionate about a future where anything can be considered an investable asset.
📋 Description
• Engage with collectors through chat, email, and phone support • Handle complex account questions and resolve issues with empathy and care • Document interactions and escalate issues as necessary for quick resolution • Collaborate with cross-functional teams to enhance service quality • Gather customer feedback to identify trends and suggest improvements
🎯 Requirements
• Alt Expertise: Familiarity with Alt's platform, preferably an active user • Industry Knowledge: Active collector in the sports and collectibles industry • Experience: 1-2+ years of professional experience • Communication Skills: Strong written and verbal communication skills with attention to detail • Technical Skills: Proficiency in customer service software and ticketing systems, experience in Intercom preferred, familiarity with tools such as Retool, Slack, and Notion a plus • Empathy: Passion for helping others and understanding customer experience importance • Adaptability: Ability to multitask and manage time effectively in a fast-paced environment
🏖️ Benefits
• Fully remote position with various available shifts • Opportunity to engage with a passionate community of collectors
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