Patient Engagement Specialist – Outbound Healthcare Support

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🕒 May 14

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Conduct outbound calls to patients using a guided script and compliance process • Educate patients about available healthcare support programs and services • Build rapport and maintain a warm, professional, and reassuring tone during calls • Handle objections professionally while maintaining empathy and patience • Verify patient information and follow privacy/compliance procedures • Accurately document call outcomes and patient responses in the system • Meet daily productivity and quality expectations • Collaborate with supervisors and QA teams to improve performance continuously

🎯 Requirements

• Previous outbound calling, customer service, appointment setting, or patient engagement experience preferred • Healthcare or healthcare-adjacent experience is a strong advantage • Excellent English communication skills with a neutral and professional speaking voice • Strong active listening and rapport-building skills • Comfortable speaking with elderly patients and handling sensitive conversations • Ability to remain calm, confident, and professional during objections or rejection • Coachable, adaptable, and able to follow structured workflows • Strong work ethic with dependable attendance and accountability • Comfortable working in a fast-paced, performance-driven environment • Ability to multitask while documenting information accurately during calls • Technical Requirement: Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred) • A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup • Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions • Backup power source required (UPS or generator) to maintain connectivity during outages • Quiet, professional workspace suitable for voice work — free from background noise and interruptions • Noise-canceling headset required • Reliable computer with sufficient processing power to run EHR systems and softphone simultaneously • You must have Windows 11 or the most recent Apple OS / Update

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Consistent, reliable hours (10–40 hrs/week depending on account) • Direct client training provided — you are never thrown in blind • HIPAA certification provided at no cost to you • Dedicated Account Manager as your point of contact • Clear escalation paths — you always know who to go to • 100% remote — work from home • U.S.-based company with structured operations • Stable, long-term account placements (not gig-style work) • Supportive team culture across all accounts • Build your U.S. healthcare industry experience • Exposure to multiple practice types and EHR platforms • Potential for increased hours or additional accounts based on performance • Strengthen your resume with verified, legitimate U.S. client experience • Tenure recognition for long-term team members • We value loyalty and recognize those who grow with us