Customer Service and Tech Support

Job not on LinkedIn

🔥 4 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Lifted

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

👥 HR Tech

📋 Compliance

💰 $6.2M Series A - Lifted on 2021-06

Healthcare • HR Tech • Compliance

Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.

📋 Description

• Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers) • Deliver outstanding customer service across all support channels • Offer comprehensive support for the K12 suite of learning systems and business applications • Handle the ordering and replacement of materials and computer equipment efficiently • Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements • Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions • Document and assign customer problems for resolution using support ticketing and CRM software • Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies

🎯 Requirements

• High School Diploma / GED and relevant work experience • Minimum of 1 year of experience in a similar call center role • Must reside in and be authorized to work from the U.S. for the duration of employment • Strong verbal and written communication skills • Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat. • Proficiency in telephone and email etiquette. • Expertise in PC and Internet applications. • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). • Proficiency in web-based applications; Salesforce experience is a plus. • Knowledge of Microsoft Windows operating systems.

🏖️ Benefits

• Professional home office setup free from distractions during operational hours • Daily access to a smart device (e.g., phone, tablet) • Ability to attend virtual training sessions via webcam