Customer Service and Tech Support – Learning and Development

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🔥 4 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Lifted

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

👥 HR Tech

📋 Compliance

💰 $6.2M Series A - Lifted on 2021-06

Healthcare • HR Tech • Compliance

Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.

📋 Description

• Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses. • Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students. • Offer comprehensive support for the K12 suite of learning systems and business applications. • Promptly escalate unresolved issues to the appropriate Tiered support team. • Handle the ordering and replacement of materials and computer equipment efficiently.

🎯 Requirements

• High School Diploma / GED and relevant work experience • Minimum of 1 year of experience in a similar call center role • All work must be performed within the United States • Candidates must reside in and be authorized to work from the U.S. for the duration of employment. • System Requirements: Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible. Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider. Ethernet connection is preferred. • Physical and Technical Requirements: This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking. • Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps. Professional home office setup free from distractions during operational hours. Ability to attend virtual training sessions via webcam. • Education and Knowledge: Thorough knowledge of home-based connectivity support. • Communication Skills: Strong verbal and written communication skills. Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat. Proficiency in telephone and email etiquette. • Technical Proficiency: Expertise in PC and Internet applications. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). Proficiency in web-based applications; Salesforce experience is a plus. Knowledge of Microsoft Windows operating systems. • Customer Service and Problem-Solving: Consultative approach to customer service. Strong problem-solving and analytical skills with a solutions-oriented mindset. • Professional and Personal Qualities: Ability to work in a high-volume environment while maintaining quality. Ability to work independently and collaboratively within a team-oriented environment. Resilient, detail-oriented, and accountable for high-quality work. Ability to prioritize competing tasks and deliver results effectively. Ability to take ownership of work and execute projects. Open to feedback and demonstrates adaptability and continuous improvement. • Additional Requirements: Ability to clear required background check.

🏖️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.