Director of Customer Success

🕒 February 17

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Team8

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏢 Enterprise

🔒 Cybersecurity

💳 Fintech

Enterprise • Cybersecurity • Fintech

Team8 is a company builder and venture group that partners with entrepreneurs to co-found companies in enterprise technology, cybersecurity, artificial intelligence, fintech, and digital health industries. They focus on providing an unfair advantage to startups by integrating expertise, resources, and a community of C-level executives known as the 'Village'. Team8 emphasizes building innovative companies that address significant challenges and opportunities, with a model that involves leading investments in early-stage rounds and collaborating closely with enterprises to facilitate digital transformation.

📋 Description

• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships. • Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs. • Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills. • Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction. • Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients. • Utilize Bluespine software to create insights that inform decision-making, cost-saving strategies, and enhanced plan management.

🎯 Requirements

• 5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments. • 4 years of experience in healthcare claims and data analytics – must have 3–4 years of healthcare payment integrity experience – must have Proven experience managing senior-level client relationships and negotiating contracts or agreements. • Bachelor’s degree in business, Data Analytics or a related field. • Master’s degree is preferred but not required. • Familiarity with benefit analytics, data warehousing and claims data files.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development