Director of Customer Success

Job not on LinkedIn

🕒 February 8

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $180k - $220k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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MetaRouter

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • Marketing

MetaRouter is a leading technology company that specializes in server-side tag management to enhance data collection, privacy compliance, and marketing efficiency. Their platform allows for first-party data collection and management, providing marketers and developers with tools to boost marketing ROI, data governance, and customer experience. With features like Sync Injector™, MetaRouter offers solutions for role-based permissions, cross-domain identity, consent integration, and data replay. They help organizations tackle challenges related to cookie deprecation, data sovereignty, and enhanced analytics, enabling businesses to maintain data privacy, performance, and compliance.

📋 Description

• Function as the day-to-day contact for major enterprises, building trust and rapport while identifying areas of opportunity, highlighting best practices, and maintaining useful documentation. • Act as a subject matter expert on the intersection of data privacy and marketing technology for enterprise-scale organizations. • Own the long-term health and growth of our highest-value accounts, ensuring churn is mitigated through constant value delivery. • Distill the sophisticated needs of global enterprises into clear, actionable feedback for the MetaRouter Product and Engineering teams. • Set the standard for "Enterprise Excellence" for the rest of the CS team, documenting best practices for managing massive, high-compliance accounts.

🎯 Requirements

• 10+ years of professional experience in a high-touch Client Strategy, Management Consulting, or Enterprise Customer Success roles. • High-Stakes Communication: Exceptional ability to command a room, whether presenting to executives or whiteboarding a technical flow with an Engineering lead. • Strategic Empathy: The ability to understand the internal pressures and "politics" of a Fortune 500 company and help your champions win internally. • Excellent written and verbal communication skills • Experience with Tag Management platforms is preferred • Experience working with software teams is preferred • General understanding of Analytics and Reporting use cases, especially for eCommerce websites • General understanding of Internet Technologies, specifically concerning web and marketing apps • Ability to read and understand at a high level: YAML, JSON, Javascript, and Lua preferred

🏖️ Benefits

• Health/Dental/Vision/Insurance • 401(k) • Unlimited Vacation Policy