Accounts Coordinator

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Teamified

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

💼 Consulting

👥 HR Tech

🎯 Recruiter

Consulting • HR Tech • Recruitment

Teamified is a global talent powerhouse that specializes in connecting businesses to offshore talent. They offer a comprehensive platform that simplifies the hiring process by providing access to a diverse range of skilled professionals from multiple industries. With a focus on data security and a people-first approach, Teamified aims to reduce hiring times and costs while ensuring high-quality talent matches for organizations.

📋 Description

• Process, allocate, and reconcile customer payments accurately. • Review customer accounts daily to ensure account balances and transactions are correct. • Investigate and resolve payment discrepancies and account issues. • Monitor and follow up on failed payments each day. • Send payment reminders and follow up on overdue accounts in a professional and timely manner. • Respond to customer enquiries via phone and email, providing accurate information and resolving issues promptly. • Answer incoming phone calls and direct enquiries to the appropriate team members when required. • Maintain accurate customer records and update account information in the system. • Liaise with internal teams to resolve account, billing, and payment-related matters. • Escalate complex account issues when necessary. • Ensure all work is completed in accordance with company policies and procedures. • Assist with general administrative duties and other tasks as required.

🎯 Requirements

• Previous experience in accounts administration, account coordination, or a similar customer service role. • Strong attention to detail and high level of accuracy. • Good understanding of payment processing and account reconciliation. • Excellent verbal and written communication skills. • Strong organisational and time management skills. • Ability to prioritise tasks and work independently. • Proficient in Microsoft Office, particularly Excel, and comfortable learning new software systems. • Professional, reliable, and customer-focused.

🏖️ Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time. • Access to online learning platforms and a budget for professional development • A collaborative, no-silos environment, encouraging learning and growth across teams • A dynamic social culture with team lunches, social events, and opportunities for creative input • Health insurance • Leave Benefits • Provident Fund • Gratuity