Virtual Assistant

🔥 9 minutes ago

🌐 Brazil, El Salvador, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇸🇻 El Salvador – Remote 🇳🇮 Nicaragua – Remote 🇭🇳 Honduras – Remote 🇬🇹 Guatemala – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teamswell

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Teamswell is a nearshoring and talent-placement company that connects US companies with vetted, bilingual professional talent from Latin America. They provide end-to-end hiring services — sourcing, cognitive and language screening, cultural fit assessment, onboarding, payroll, compliance, and HR support — so hires function as full team members working in US time zones. Teamswell places roles across engineering, data & AI, security & IT, product, design, marketing, finance & admin, and customer operations, emphasizing quality, cost savings, and real-time collaboration.

📋 Description

• Answer buyer and seller emails, providing clear, friendly, and personalized responses through resolution. • Meet response-time commitments within 4 hours during weekday working hours and within 24 hours on weekends for urgent requests. • Guide customers through platform processes, including downloading and printing PDF shipping labels. • Review and approve approximately 100 new listings per day according to platform listing guidelines. • Contact sellers about required listing changes using and adapting email templates. • Monitor daily platform transactions and flag unusual, delayed, stuck, or disputed transactions. • Track and manage the Shippo refund process through resolution. • Help develop website tutorials and support resources. • Maintain Google Sheets trackers for outstanding issues and completed tasks. • Support additional projects such as updating templates, organizing data, and testing website features.

🎯 Requirements

• Strong written English skills (B2 level or above), with the ability to communicate in a warm, natural, and professional tone via email. • 1–2 years of experience in customer service, ideally providing email-based support for an e-commerce business or online marketplace. • A patient and empathetic approach when assisting customers who are not tech-savvy, with the ability to explain processes clearly and step by step. • Proficiency with Google Workspace, including Gmail, Calendar, Docs, Sheets, and Google Groups, as well as experience handling PDF documents. • Ability to quickly learn a web platform’s administrative tools and follow written processes accurately. • Strong organizational skills and the ability to work independently, manage a daily support queue, and adapt as workload increases. • Good judgment in resolving customer issues independently and knowing when to escalate them to the appropriate team member. • Reliable high-speed internet connection and a quiet, dedicated workspace. • Experience with Shippo or other shipping tools, marketplace listing moderation, or an interest in sports and outdoor gear is nice to have.