Client Success Administrator

🔥 12 hours ago

🇿🇦 South Africa – Remote

💵 R25k - R35k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tech-Keys

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏢 Enterprise

Consulting • Enterprise

Tech-Keys is an IT services and consulting company that specializes in providing comprehensive IT design, implementation, support, and maintenance for small to medium-sized businesses across various sectors in the US. They deliver end-to-end IT management solutions tailored to client needs and budgets, offering services such as IT consulting, infrastructure design and support, helpdesk services, and proactive monitoring. Tech-Keys emphasizes customer care, striving to provide clients with high-quality technical guidance and support while maintaining a personalized approach.

📋 Description

• Provide administrative support to clients and account managers • Coordinate and resolve client requests from start to finish • Communicate clearly and professionally with clients throughout every request • Maintain and update documentation and client records • Ensure service delivery quality at all times • Work on approximately 15 requests each day and resolve 7–10 of them • Provide the best possible outcome for clients on every request • Keep assigned tickets organized and updated • Follow up on outstanding vendor and third-party items until they are closed • Escalate requests to the account manager when their decision is required

🎯 Requirements

• Proven experience in an administrative, coordination, or client support role for at least 2 years • Experience working at a Managed Service Provider, or at least Tier 2 level IT support experience • Excellent customer service and communication skills • Excellent written and verbal English • Excellent organizational skills and attention to detail • Experience working in a ticketing system • Ownership of assigned tasks and seeing each one through to completion • Basic understanding of technology in a business environment • Working familiarity with software licensing, renewals, and ordering • Availability during US Eastern business hours, 8:30am–5:30pm ET (approximately 2:30pm–11:30pm SAST) • Reliable internet and a suitable home working environment • Experience with ConnectWise or a similar PSA is a plus • Experience in 365 administration is a plus • Experience coordinating with vendors or telecom carriers is a plus

🏖️ Benefits

• Culture that prioritizes care for clients and each other • Be Fun & Balanced core value • Positive, supportive team culture • Work that matters • Growth opportunities implied by a growing, industry-leading company