Infrastructure Coordinator – SysOps

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Techne

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

☁️ SaaS

Consulting • Healthcare • SaaS

Techne is a technology solutions provider that focuses on optimizing and automating processes for both public and private institutions. With a team of specialists, Techne offers innovative services that enhance performance and efficiency. Their expertise includes a low-code platform, Cronapp, which accelerates the development of complex web and mobile systems, and comprehensive management systems for education and public sector personnel. Techne's solutions empower millions of users and promote decision-making through simplicity and effectiveness.

📋 Description

• Coordinate the SysOps/Infrastructure team in managing servers, networks, storage and backup environments. • Ensure the availability, performance and stability levels of production environments. • Plan and oversee monitoring, backup, disaster recovery and business continuity routines. • Manage hybrid environments (on‑premises and cloud), supporting cost and capacity optimization initiatives. • Lead the resolution of critical incidents (N2/N3), escalations and on‑call shifts. • Support migration, expansion and infrastructure modernization projects. • Lead, develop and engage the team, conducting 1:1s, feedback sessions, performance reviews and individual development plans. • Promote the team’s technical and behavioral development, supporting career growth and succession planning. • Participate in recruitment, selection and onboarding of new team members. • Manage task allocation, team capacity, schedules and on‑call rotations. • Monitor team climate, engagement and retention. • Work in partnership with the Tech Leader, ensuring clarity between technical decisions, people leadership, processes and results. • Manage and prioritize team requests, projects and backlog. • Conduct routine management rituals such as dailies, planning and retrospectives. • Ensure adherence to ITSM processes, including incidents, problems and changes. • Promote continuous improvement through post‑mortems, root cause analysis and lessons learned. • Maintain up‑to‑date documentation, operational procedures and knowledge base. • Define and monitor infrastructure security policies together with Information Security. • Manage vendors, contracts and infrastructure services. • Support area budget management (OPEX/CAPEX). • Ensure compliance with regulatory requirements, audits and LGPD (Brazilian Data Protection Law). • Track operational indicators and present results to leadership. • Contribute to strategic planning, OKRs and the infrastructure evolution roadmap.

🎯 Requirements

• Bachelor’s degree in Computer Science, Computer Networks, Information Systems or related fields. • Experience in leadership and people management. • Solid experience with: • - Operating systems: Windows Server and Linux (advanced administration). • - Virtualization: VMware, Hyper‑V or Proxmox. • - Cloud: AWS, Azure and OCI (infrastructure resource administration). • - Networking: TCP/IP, VPN, firewall and load balancing. • - Monitoring: Zabbix, Nagios, Grafana/Prometheus or Datadog. • - Backup and disaster recovery: Veeam, Bacula or equivalent solutions. • - Automation: Ansible, Terraform and scripting in PowerShell/Bash. • - Security and identity: Active Directory, access policies, patch management and enterprise antivirus. • - ITSM: ticketing and change management tools (e.g., Zendesk). • ITIL Foundation certification. • The following are a plus: • - Cloud certifications such as AWS Certified SysOps Administrator or Microsoft Certified: Azure Administrator Associate. • - Virtualization certifications such as VMware VCP. • - Networking certifications such as Cisco CCNA. • - Experience applying Artificial Intelligence to operations, automation and process improvement. • - Knowledge of FinOps and cloud cost governance. • - Knowledge of SRE (Site Reliability Engineering) practices.

🏖️ Benefits

• Continuous training to keep you ahead • Meal and food vouchers (VA/VR) for daily convenience • Comprehensive medical coverage for your well‑being • Day off during your birthday month — because celebrating is important • Wellhub – Gympass for fitness and wellbeing • Pluxe‑Cuida, offering psychological, financial and legal support • SESC for leisure, culture and wellbeing • Extended paternity leave to spend more time with your family