Delivery Manager

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Drive product development that involves Data and AI (traditional AI, GenAI and Agentic AI), leading the creation of products that are critical to our clients' businesses • Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process • Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives • Create, guide, and communicate the holistic (WillowTree, client, 3rd party) project plan and goals to create alignment and drive convergent implementation • Encourage sustainable flow for your team while focusing on key client objectives • Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product • Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods • Engage directly with clients managing the account details, project scope, and relationship

🎯 Requirements

• 10+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business • Experience leading Fortune 500 custom software development and Data & AI projects, from discovery through UX design, implementation, and deployment • Demonstrated empathy, experience and confidence managing software projects with complex scope and with multiple, external/client executive stakeholders • An experienced technical problem solver that can adeptly figure out how to address and communicate technical or process issues between systems (e.g. API issues vs client-side, bug management issues, etc) • Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals • You have a blend of business, user experience, and software project management acumen and mindset of motivating clients and 3rd party counterparts to be collaborative partners • You've managed projects in which you mentor other product, development, design, and testing team members • Excellent English speaking skills.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development