Service Manager

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Wave by Bemobi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

📡 Telecommunications

☁️ SaaS

🤝 B2B

Telecommunications • SaaS • B2B

Wave by Bemobi is a cloud-native, modular telecommunications platform that provides end-to-end business systems for operators, MVNEs and digital mobile brands. The platform offers REST APIs, billing and taxing, network monitoring, customer experience and self-service tools, and consultancy/engineering services to accelerate product launches, automate operations, reduce legacy complexity and unlock new revenue streams.

📋 Description

• Act as the primary point of contact for the account with the client. • Develop and maintain trusted relationships with stakeholders at different levels. • Lead executive and operational alignments, ensuring transparency and predictability. • Manage schedule, expectations, risks and potential escalation points. • Identify opportunities to evolve the partnership and capture new business needs. • Facilitate communication between the client and internal teams. • Ensure alignment between business priorities and execution. • Support prioritization of initiatives and the evolution of the roadmap. • Track the progress of initiatives and help remove impediments. • Monitor account health indicators, customer satisfaction and delivery performance. • Support the financial monitoring of the operation, including scope, budget and capacity.

🎯 Requirements

• Experience managing strategic accounts or corporate clients. • Solid experience in project, product or digital delivery management. • Availability for occasional travel. • Strong communication skills and interpersonal presence. • Experience leading executive forums and stakeholder management. • Negotiation skills and ability to manage expectations. • Ability to operate in complex environments with multiple stakeholders. • Business acumen and results-oriented mindset. • Knowledge of agile methodologies and digital product management. • Ability to move between strategic and operational discussions. • Analytical, collaborative and results-driven profile. • 3+ years of experience (preferred). • Background in digital consulting, a software house or digital products (preferred). • Previous work with digital products, platforms or complex ecosystems (preferred). • Experience in digital transformation contexts and enterprise account management (preferred).

🏖️ Benefits

• Contract type: Contractor (Pessoa Jurídica - PJ). • Remote - work from anywhere.