Account Manager – Business Customers

Job not on LinkedIn

🕒 May 13

🇬🇧 United Kingdom – Remote

💵 £129.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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tem

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

⚡ Energy

🛍️ eCommerce

☁️ SaaS

Energy • eCommerce • SaaS

tem is a company that empowers businesses to save on energy costs by directly purchasing from renewable energy generators. With its innovative RED™ product, tem simplifies the energy procurement process, offering transparency and a streamlined portal for managing contracts, quotes, and billing. The company aims to reduce the expense associated with traditional energy suppliers, enabling clients to cut energy costs by up to 25% while supporting the transition to renewable energy. tem's mission is to create accessible renewable energy solutions for all businesses, promoting sustainability and fair pricing within the energy market.

📋 Description

• Be the primary point of contact and trusted advisor for a portfolio of SMB business customers, while supporting early Enterprise accounts with higher-touch engagement, particularly at the crucial onboarding juncture. • Own retention, expansion, and renewal performance across the portfolio, with a clear commercial understanding of ARR, NRR, and what drives growth above 100% NRR. • Identify gaps across the customer journey, from onboarding through to renewal, and design scalable, high-impact improvements (including 1:many onboarding for SMB and tailored 1:1 for Enterprise). • Work cross-functionally across CX, Product, Ops, Commercial, and Marketing, taking a project management role when multiple departments are involved and sharing the customer voice internally (the good and the bad). • Interpret usage and adoption data to understand the critical product usage path that predicts renewal, and translate it into proactive intervention and expansion strategies. • Handle tough client situations with transparency and customer-centricity: explain the problem, the steps, and progress as you go. • Build and evolve the Business AM playbook from the ground up, including scalable onboarding programmes, signal-led renewal motions, and proactive risk mitigation. • Partner with Commercial and Data teams to refine likelihood-to-renew models and implement data-driven expansion plays. • Travel to visit key accounts and deeply understand the pulse of the business customer community. • Help define and measure what great looks like for Business AM at scale.

🎯 Requirements

• Proven experience in account management or customer success in fast-moving B2B environments. You're building and improving, not caretaking. • Strong commercial instincts: a genuine understanding of ARR (Annual Recurring Revenue), NRR (Net Retention Rate), and expansion, and a drive to push NRR above 100% through proactive commercial plays. • A bias to action and willingness to go the extra mile. You move fast, love the customer, and get things done. • A deep understanding of what exceptional customer experience looks like at scale, and a consistent track record of delivering it. • Fluency in CRM tools (e.g. HubSpot) and the ability to translate usage, adoption, and commercial data into clear actions. • Excellent communication and listening skills, with the ability to work cross-functionally and carry the customer voice into internal conversations. • Comfort operating at high velocity: managing a portfolio of hundreds of accounts and renewals with rigour and care. • Strong instincts around retention, renewal, and value realisation.

🏖️ Benefits

• Competitive salar • Stock Options - everyone on the team has ownership in our mission. • 25 days holiday + public holidays - Swap public holidays for ones that matter most to you. Plus, get an extra day off for your birthday 🎉. • Remote & flexible working - We’re fully remote with clear core hours, and no internal meetings on Friday afternoons. • Home working & wellbeing budgets: • Up to £1,200 / €1,200 annually to upgrade your remote setup (co-working passes, equipment, etc.). • Up to £150 / €150 monthly on anything that supports your wellbeing - from therapy to gym memberships to meditation apps.