Senior Quality and Improvement Analyst

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🕒 6 days ago

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TEM Saúde

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤝 B2B

🧘 Wellness

☁️ SaaS

💰 $1.1M Seed Round - Tem Saúde on 2015-01

B2B • Wellness • SaaS

TEM Saúde is a Brazilian digital health and wellness benefits platform that connects people and partner organizations to a broad network of medical, dental and pharmacy discounts via a mobile app. It offers telemedicine (24/7 general practice and pediatric care plus specialists), medication discounts and subsidy plans, targeted care programs (women, senior, chronic and oncology support), mental health, nutrition and preventive care, and AI-driven digital assistance; the product is sold primarily to businesses and partners as a benefits or loyalty offering rather than as an insurance plan.

📋 Description

• Lead continuous improvement initiatives, driving efficiency gains, waste reduction and operational excellence. • Define, monitor and analyze performance indicators (KPIs), turning data into strategic actions and measurable results. • Perform root cause analyses and implement action plans to ensure effective problem resolution. • Map, standardize and optimize processes, ensuring quality, governance and operational best practices. • Collaborate across functions to drive change and remove barriers to project success. • Develop and train teams on quality and continuous improvement methodologies and tools. • Manage risks, monitor customer satisfaction metrics and strengthen a culture of excellence. • Support business strategy through analyses and recommendations that contribute to decision-making and the organization's sustainable growth.

🎯 Requirements

• Bachelor's degree in Business Administration, Statistics, Quality Management or a related field. • Experience in process analysis and continuous improvement, performance indicator management and quality. • Advanced Excel (PivotTables, Power Query and VBA). • Knowledge of continuous improvement methodologies such as PDCA, Kaizen and A3 Problem Solving. • Proficiency with root cause analysis tools (5 Whys, Ishikawa/Fishbone Diagram, 8D and CAPA). • Analytical, data-driven profile with a focus on problem solving and delivering results.

🏖️ Benefits

• 💳 Multibenefits Card – R$ 840.00 per month • 🛡️ Life insurance • 🎉 Day off • 📱 TEM Saúde Digital app • 🏋️ Wellhub (Gympass) • 🚌 Transportation voucher • 🏥 SulAmérica Health Insurance • 🦷 MetLife Dental Plan