Property & Casualty Licensed Contact Center Sales Representative
February 7
Description
Within our team, the P&C Licensed Contact Center Sales Representative is the primary point of contact for our customers and members and is responsible for addressing inquiries and resolving issues while providing an unforgettable customer experience. Customer support is offered via inbound and outbound phone, email, chat, and social media channels. You possess the ability to multi-task, pride yourself on your attention to detail, and are adept at technology, possessing the ability to quickly learn new software. In this role, you will be a subject matter expert on U.S. LawShield services. As such, you are comfortable making product recommendations and selling to the customer, ensuring that prospects and members alike are educated on the most appropriate solutions for their specific needs.
Requirements
• Must currently possess a Property & Casualty license • 1 year+ of customer service experience required • 1 year+ of contact center experience preferred • Experience identifying customer needs and making service or product recommendations • Excellent organization and time management skills • Excellent communication skills, including active listening • The ability to quickly learn and adapt to new software • Service-oriented mentality with the ability to quickly establish rapport • A high school diploma, associate degree, or some college preferred
Benefits
• $25.00/hour base rate (with valid Property & Casualty license) • Eligible for performance-based, monthly bonuses • 15 days of PTO per calendar year, with additional time accruing with tenure • 12 paid holidays • Medical, dental, vision and additional supplemental coverage options • Employee Assistance Program (EAP) with travel protection, counseling, and medical bill-saver program • 401k • U.S. LawShield membership included with employment
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