Account Manager – Market Research, EMEA

🕒 April 15

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TGM Research

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔌 API

Market Research • API • Data Collection

TGM Research is a global market research company specializing in online panels and data-collection services. With operations in 17 countries, TGM Research offers insights and reliable data solutions that cater to the needs of marketers, agencies, and academia, enabling efficient management of multinational market research projects. Their extensive proprietary panels allow them to collect high-quality data across diverse demographics and locations, making them a trusted partner in gathering consumer intelligence and informing strategic decisions.

📋 Description

• Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation • Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities • Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth • Coordinate the execution of medium to complex research projects, ensuring timely delivery of results • Provide full guidance for sampling strategy development and monitor fieldwork performance • Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle • Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations • Supporting clients from EMEA region

🎯 Requirements

• 2-4 years of experience in both account management and/or project management within the market research , consulting, or online panel industry • Strong communication and interpersonal skills • Fluent English , both spoken and written • Fluent German would be an advantage • Excellent problem-solving abilities • Entrepreneurial mindset – every day is different: we try, we fail, we try again and succeed • Ability to work independently and as part of a team • Proficiency in using CRM software and Microsoft Office Suite • Research/Statistics/Data Science background is a bonus • Availability to work during European office hours

🏖️ Benefits

• Fully remote position • Performance-based bonuses • Professional development opportunities • International Team setup • Flexible Working Policy • A collaborative and innovative work environment • Working with newest technologies and using modern tools (including MacBook) • 21 days of holidays + bank holidays