Player Support Specialist, Tier 2 Agent

Job not on LinkedIn

🔥 4 minutes ago

🌐 India, Philippines, +5 more countries – Remote

🇮🇳 India – Remote 🇵🇭 Philippines – Remote 🇧🇷 Brazil – Remote 🇬🇧 United Kingdom – Remote 🇨🇴 Colombia – Remote 🇿🇦 South Africa – Remote 🇰🇪 Kenya – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TGS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚡ Energy

🤖 Artificial Intelligence

Energy • Artificial Intelligence • Digital

TGS is a leading energy data and services company formed through the merger of PGS and TGS. It specializes in providing high-quality seismic and well data to clients across the energy value chain, enabling strategic partnerships and informed decision-making. TGS also offers carbon storage and monitoring solutions, wind and solar energy operations, and advanced imaging and digital services powered by analytics and AI. With decades of geoscience expertise, TGS is committed to innovation, sustainability, and supporting energy exploration and production worldwide.

📋 Description

• Handle player queries and escalations requiring specialist investigation or judgement • Identify issues and provide specialist guidance to Agents and colleagues • Communicate with authorised clients, providers, and developers when required • Take ownership of cases through resolution where appropriate • Meet agreed service level, productivity, quality, and player experience targets • Assist with reporting by tracking information through approved platforms and spreadsheets • Contribute to training, knowledge sharing, and ongoing process improvement • Support managers and teammates with role-appropriate tasks when needed • Maintain confidentiality, data privacy, and information security standards

🎯 Requirements

• Previous experience in player support, customer support, moderation, community support, or a relevant specialist role • Excellent written and verbal communication skills in English • Strong investigative, analytical, troubleshooting, and problem-solving skills • Strong attention to detail and ability to follow documented processes accurately • Player-focused mindset and professional approach to support • Ability to investigate issues, identify the correct next step, and escalate when needed • Strong organisation, time-management, and prioritisation skills • Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems • Ability to work flexibly and collaboratively within a global team • Quick to adapt to new games, updates, tools, policies, and workflows • Experience with Zendesk, Helpshift, Intercom, or similar support platforms • Experience with Microsoft Office, Google Workspace, or similar productivity tools • Familiarity with Discord, Reddit, forums, or social media gaming communities • Experience in live-service games, mobile games, MMOs, online games, or multiplayer communities • Experience working against quality, SLA, productivity, or CSAT targets • Additional languages • Experience handling escalations or complex cases through resolution

🏖️ Benefits

• Training on the games, tools, and workflows you will use • Opportunities to develop skills in complex case handling, escalation management, reporting, training, and quality • Experience working with international teams, authorised stakeholders, and global gaming projects • Fast-paced, multicultural team environment • Opportunities to grow knowledge of player experience and gaming support operations