Senior Customer Success Manager – Partnerships

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The Columbus Organization

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

🤝 Non-profit

💰 Private equity on 2017-01

Healthcare • Consulting • Non-profit

The Columbus Organization is a nonprofit (or mission-driven) services organization that empowers individuals with intellectual/developmental disabilities (I/DD) and behavioral needs to achieve meaningful-life goals. It provides nationally recognized care coordination (case/support coordination), professional clinical staffing (on-site staffing and consultative services), and quality improvement services to families, individuals, and agencies supporting special needs populations. Since 1984, Columbus has worked with over 140 state and local agencies across 40+ states and DC, helping solve staffing, regulatory, certification, litigation, and programmatic challenges through expertise in clinical practice, recruitment, training, forensic and litigation support, and policy development.

📋 Description

• Own the full lifecycle for a defined portfolio of CUSO and Datacenter partners • Primary point of contact and trusted advisor for assigned accounts • Lead Quarterly and Executive Business Reviews with IT leadership • Build account plans that map partner objectives to OpCon's capabilities • Serve as the day-to-day operational point of contact for reseller network • Coordinate deal registration, pricing and quoting support, and issue escalation • Own retention and expansion targets tracked through NRR, GRR, and expansion pipeline • Act as the internal advocate for your CUSO/Datacenter and reseller partners

🎯 Requirements

• Comfortable and credible in front of C-suite/IT leadership at CUSOs and Datacenters • Deep, working knowledge of the credit union ecosystem • Enough workload automation literacy to speak credibly with IT stakeholders • Discipline to hold direct account ownership and channel/operational support simultaneously • Data-driven; spots patterns across a mixed portfolio • Genuinely curious about how partners' businesses work • Coordinates Sales, Product, Professional Services, and Support around what's at stake in a relationship • Treats account documentation and health tracking as core to the job

🏖️ Benefits

• A remote-first environment – Work from wherever you thrive in the contiguous U.S. • Everything you need to succeed – Mac or Dell laptop, $100/month connectivity stipend, monitors, and a $250 setup allowance • Comprehensive health coverage – 100% company-paid medical, dental, and vision for you and your family, plus $1,800 annual HSA contribution • Financial protection – 100% company-paid LTD, AD&D, and life insurance • True flexibility – Flexible PTO and working hours that respect your life outside of work • Time to recharge – 11 paid holidays plus two Wellness Days • Investment in your growth – $2,500 annual professional development stipend