Customer Support Agent

🔥 3 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Happy Customers

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

📋 Compliance

B2B • Compliance

The Happy Customers is an EU-based customer support provider offering scalable, multilingual, GDPR-compliant support services for German SMEs, startups, and Mittelstand companies. They deliver remote-first, ISO-certified operations with flexible staffing, documented SLAs, and a 14-day pilot to start small and scale. Services include inbound voice, email/ticketing, live chat, outbound calls, social media support, case management, and quality governance with EU data hosting and compliance oversight.

📋 Description

• Provide customer support via email, chat, and phone (inbound & outbound) • Respond to customer inquiries in a professional and timely manner • Assist customers with questions, troubleshooting, and issue resolution • Escalate complex issues to the appropriate team when necessary • Maintain accurate records in customer support systems • Contribute to improving overall customer experience

🎯 Requirements

• Based in Germany with valid work authorization • Basic to good English communication skills • Fluent in one or more European languages such as German, French, Spanish, etc. • 1-3 years of Customer support experience is preferred but not mandatory • Comfortable communicating with customers via phone, email, and chat • Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus • Ability to work independently in a remote environment

🏖️ Benefits

• Fully remote work within Germany • Flexible working hours depending on project assignments • Opportunity to work with international companies and multilingual teams • Exposure to AI-enhanced customer support environments • Opportunity to gain experience in a growing customer experience startup • Possibility of longer-term collaboration based on project availability