Senior Account Manager – MICE

🕒 April 26

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The Leading Hotels of the World

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1928

🏪 Marketplace

👥 B2C

🛍️ eCommerce

Marketplace • B2C • eCommerce

The Leading Hotels of the World is a membership and marketing organization representing an independent collection of luxury hotels worldwide, offering consumers a curated booking platform, loyalty program (Leaders Club), and promotional content highlighting unique, high-end properties and experiences. It operates an online consumer-facing site for searching and reserving rooms, provides marketing and distribution services to member hotels, and promotes wellness, immersive experiences, and exclusive offers to affluent travelers.

📋 Description

• Provide personalized strategic account management to LHW best customers (Strategic, managed and business development accounts) within the MICE & GROUPS segment • Research and develop new clients and leads, promoting The Leading Hotels of the World brand as well as our Member Hotels • Work towards set revenue targets and goals within the assigned segments • Conduct educational webinar and training sessions for member hotels to support their development in the MICE sector • Provide consultative and strategic advice to our hotels on revenue growth opportunities in the segment • Liaise with internal team and hotel colleagues to ensure a smooth and successful handling of any enquiry • Plan and execute a calendar of events within the MICE/Groups segment and run these events from start to finish • Uncover new business opportunities and exposure possibilities for our hotels (ie attendance in external events) • Manage the Entertainment Account Executive • Provide and produce regular reporting on sales performance, forecasted group business, and pipeline development • Support the Sales Team with conducting client research and acquisition when appropriate • Effective and constant CRM (Salescloud) usage to ensure sales effectiveness and delivery according to company standards • Representing the brand and member hotels as well as the LHW business principles and values at various events, including trade fairs, LHW road shows and showcases • Event support - assistance in overall planning and organization process of Showcases, Roadshows, Leading by Invitation Events. • Stay informed on industry trends, competitor strategies, and market dynamics to effectively position the hotel and secure group business.

🎯 Requirements

• 2-5 years of experience in a similar role (either in a GSO capacity or on property) • Excellent communication skills, verbal and written with fluent English • Excellent listening, negotiation, and facilitation skills • Quantitative and prioritization skills, plus outstanding organization skills with attention to detail • Ability to multi-task and work on multiple accounts and requests effectively • Ability to work independently and managing own initiatives • Cultural sensitivity, internationally minded • Work under a high workload and tight deadline • Proficient in MS-Office, particular Word, and Excel, as well as Salesforce.com experience (advantage but not essential) • Flexible team player with excellent interpersonal skills • Interest to learn and explore new business opportunities

🏖️ Benefits

• Competitive package and benefits • Training and development • Career Development Opportunities • Global Exposure • Flexible and Trusting Work Culture