Customer Service Assistant

Job not on LinkedIn

🕒 April 1

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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The Coastal Star

WebsiteLinkedInAll Job Openings

11 - 50 employees

📱 Media

🤝 Non-profit

🌍 Social Impact

Media • Non-profit • Social Impact

The Coastal Star is a community news publication dedicated to sharing stories, events, and announcements that connect the communities along the coast, particularly in areas such as Delray Beach, Highland Beach, Boca Raton, and more. It focuses on celebrating local history, culture, and events while providing valuable information to residents through a nonprofit journalism model. The platform supports and engages the community with relevant news, discussions, and events to enrich the coastal living experience.

📋 Description

• Respond to customer inquiries via phone, email, chat, or in person. • Effectively address customer concerns, complaints, and requests. • Develop a deep understanding of products/services. • Maintain accurate and organized customer records. • Keep customers informed about product updates and promotions. • Collaborate with other team members to ensure a positive customer experience. • Perform various administrative duties as needed.

🎯 Requirements

• High school diploma or equivalent; associate's degree or higher preferred. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities. • Empathy and patience when dealing with customers. • Proficiency in using customer service software and computer systems. • Ability to work in a fast-paced environment and handle high call/chat volumes. • Attention to detail and accuracy in data entry.

🏖️ Benefits

• All your information will be kept confidential according to EEO guidelines.