Applications Administrator – Clarity

🔥 10 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

👻 Ghost score 15%

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Thermo Fisher Scientific

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Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Provide L2 support for routine Clarity incidents and service requests • Own assigned tickets through resolution or appropriate escalation • Maintain ticket updates, resolution notes, and support documentation • Perform Clarity administration and operational support • Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes • Identify failed jobs, interfaces, or scheduled processes and follow recovery or escalation procedures • Perform data-integrity checks and support operational data validation and corrective actions • Support user access, permissions, application administration, and license-utilization reviews • Assist with application configuration under established standards • Test incidents, fixes, enhancements, upgrades, patches, and releases; create and execute test cases • Support UAT preparation, production-readiness checks, post-deployment validation, deployments, and maintenance activities • Maintain runbooks, knowledge articles, KEDB entries, standard operating procedures, and support documentation • Participate in knowledge transfer with the incumbent managed service provider • Support incident, request, problem, change, and release-management processes • Assist with KPI, SLA, backlog, operational reporting, Disaster Recovery exercises, user guidance, and training materials • Coordinate with Developers, the Team Lead, infrastructure, and other support teams on escalated issues • Execute SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures • Maintain control evidence and assist with access reviews, audit evidence collection, and control testing • Participate in 16x5 support coverage, assigned on-call support, weekend patches, releases, deployments, and maintenance • Develop technical capability in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs

🎯 Requirements

• Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support • Degree in Information Technology, Computer Science, Engineering, Business Systems, or a related discipline • Foundational knowledge of enterprise application support or application administration • Basic understanding of relational databases and SQL • Strong analytical and troubleshooting capability • Ability to follow documented operational and change-control procedures • Strong attention to detail and documentation • Ability to communicate effectively with business users and technical teams • Demonstrated ability to learn new technologies • Ability to support scheduled weekend maintenance and participate in an on-call rotation as required • Foundational to early-career hands-on experience with Clarity PPM administration or production application support • Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures • Basic SQL skills for data validation, investigation, and operational support • Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations is required • Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation • Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures • Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation • Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles • Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred • Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time • Ability to work India hours from 05:30 PM to 02:30 AM IST

🏖️ Benefits

• Fully remote work arrangement • 16x5 support coverage model • Structured knowledge transfer, hands-on production support, cross-training, and progressive technical development • Opportunity to develop Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and API skills • Participation in knowledge-transfer activities and team training • Technical capability development through structured training and experience

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