Applications Administrator – Clarity

🔥 1 minute ago

🌐 India, Philippines – Remote

🇮🇳 India – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

👻 Ghost score 10%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide L2 support for routine Clarity incidents and service requests • Own assigned tickets through resolution or appropriate escalation • Maintain timely ticket updates, resolution notes, and supporting documentation • Perform routine Clarity administration and operational support • Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes • Identify failed jobs, interfaces, or scheduled processes and follow recovery or escalation procedures • Perform routine data-integrity checks and support corrective-action procedures • Support user access, permissions, license-utilization reviews, configuration activities, testing, UAT, production-readiness checks, deployments, releases, patches, and post-deployment validation • Maintain runbooks, knowledge articles, Known Error Database entries, standard operating procedures, and support documentation • Participate in knowledge-transfer activities and share new operational knowledge • Support incident, request, problem, change, release-management, KPI, SLA, backlog, and operational reporting processes • Support Disaster Recovery exercises and recovery procedures • Assist with user guidance and training materials • Coordinate with Developers, the Team Lead, infrastructure, and other support teams on incidents and escalations • Execute administrative activities under SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures • Maintain control evidence and assist with access reviews, audit evidence collection, and control testing • Participate in 16x5 support coverage, on-call support, and planned weekend maintenance • Develop technical capability in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs

🎯 Requirements

• Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support • Degree in Information Technology, Computer Science, Engineering, Business Systems, or a related discipline • Foundational knowledge of enterprise application support or application administration • Basic understanding of relational databases and SQL • Strong analytical and troubleshooting capability • Ability to follow documented operational and change-control procedures • Strong attention to detail and documentation • Ability to communicate effectively with business users and technical teams • Demonstrated ability to learn new technologies • Ability to support scheduled weekend maintenance and participate in an on-call rotation as required • Foundational to early-career hands-on experience with Clarity PPM administration or production application support • Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures • Basic SQL skills for data validation, investigation, and operational support • Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations is required • Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation • Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures • Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation • Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles • Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred • Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time • Clarity PPM administration • SQL • Application configuration • Application monitoring • Batch and scheduled-job monitoring • Interface monitoring • Data-integrity validation • User and access administration • REST APIs • XML and web services • Linux • GEL scripting • NSQL • XOG • Knowledge Management and KEDB • SOX control execution • Access-management and change-control procedures

🏖️ Benefits

• Fully remote work arrangement • Participation in a 16x5 support coverage model • On-call support as assigned • Structured knowledge transfer, cross-training, and progressive technical development • Training and development in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs