Customer Success Consultant

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The Sales Centre

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

The Sales Centre is a company that specializes in providing outsourced sales and marketing services, helping businesses scale and grow by managing their sales functions externally. They offer a range of services including marketing and lead generation, sales outsourcing, and sales consultancy. Their services are designed to allow businesses to focus on core operations by taking on tasks such as lead generation and client acquisition, especially useful for resource-strained teams and small to medium-sized enterprises. The Sales Centre acts as a growth partner for businesses entering new markets, offering scalable solutions to maintain sales momentum and adapt to evolving growth strategies. As certified HubSpot Solutions Partners, they also offer CRM setup, implementation, and training to enhance business operations.

📋 Description

• Delivering HubSpot onboarding and ongoing support for a portfolio of clients. • Leading strategic consulting sessions (both virtual and in person) to align CRM processes with business objectives. • Managing HubSpot implementation projects from start to finish, including technical setup, CRM configuration, optimisation, and data migration. • Providing prompt technical and strategic support to clients. • Advising businesses on best practices to improve CRM performance, increase conversions, maximise ROI, and improve operational efficiency. • Helping clients implement and adopt HubSpot's AI-powered features to automate tasks, personalise communications, and improve productivity. • Managing your own portfolio of projects with increasing independence as your experience grows. • Creating engaging blogs, videos, webinars, reports, guides, and other marketing content. • Using AI-powered tools such as HubSpot Remix and other automation features to create and repurpose content efficiently. • Conducting customer, competitor, and product research to support inbound marketing strategies. • Developing and implementing innovative marketing initiatives using AI. • Creating educational resources that help clients confidently use HubSpot and AI tools. • Co-hosting webinars, events, and training sessions covering CRM, automation, AI, and digital marketing best practices. • Identifying opportunities to upsell and cross-sell CRM, automation, and AI services. • Supporting HubSpot demonstrations for prospective clients. • Maintaining accurate CRM records and ensuring all customer interactions are recorded within HubSpot. • Following internal sales and customer service processes. • Responding professionally to enquiries, including personalised video outreach using tools such as Vidyard. • Prospecting and generating new business opportunities using platforms including Surfe and LinkedIn Sales Navigator.

🎯 Requirements

• Proven hands-on experience using HubSpot (HubSpot Super Admin or advanced user preferred). • Excellent communication and interpersonal skills. • Strong problem-solving and creative thinking abilities. • The ability to work independently in a remote environment. • Excellent organisational and time-management skills. • A proactive attitude with a genuine desire to learn. • Strong analytical and research skills with a data-driven mindset. • Excellent written communication skills, including blogs, email campaigns, website copy, and marketing content. • A genuine passion for providing outstanding customer service. • Experience implementing CRM systems. • Experience working in a client-facing consulting role. • Experience building marketing automation campaigns within HubSpot.