At Thumbtack, we help people care for their home from top to bottom, whether it’s a minor repair or a major remodel. Through the Thumbtack app, people can effortlessly manage their homes — confidently knowing what to do, when to do it and who to hire. We don't just connect millions of customers to the right pros for their projects. We empower people across the country to fix, maintain and improve their most valuable asset. 

Bringing the $600 billion+ home services industry online, Thumbtack is a technology leader creating a new era of home care. Working at Thumbtack means being part of a dynamic culture built on integrity, inclusion, and authenticity—where our leaders listen to feedback and take action. We’ll equip you to do the best work of your career, give you the flexibility to live wherever you want, and treat you like you’re our greatest asset because you are. If making an impact and the chance to do good inspires you, join us! Imagine what we’ll build together.

2022 Great Place to Work Certified Company
2022 Great Place to Work & Fortune Best Workplace in the Bay
2022 Great Place to Work & Fortune Best Medium Workplace
2022 Great Place to Work & Fortune Best Workplace in Technology 

To learn more about life at Thumbtack and see current job openings, visit www.thumbtack.com/careers.

Thumbtack’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and CapitalG, among others.

Thumbtack

Backend Engineer

• Lead a Trust and Safety team at the forefront of investigating project related reports from our customers and pros, mediating disputes, and taking appropriate action on issues by ensuring our users are supported and our platform standards are upheld.
• Grow, develop, and manage a high-performing Trust and Safety team that is leading the future of work with a remote-first culture.
• Create and drive team strategy for triaging and handling reported concerns.
• Influence broader Trust and Safety strategy at Thumbtack.
• Continue to refine and improve a human-first approach to caring for our users.
• Support and further develop team members through coaching, mentoring, and empowerment through delegation and autonomy.
• Perpetuate a strong focus on caring for and supporting our customers and pros including the administration of the Thumbtack Property Damage Guarantee.
• Collaborate cross-functionally with Internal Tools teams, Data Analytics, Product, and other Operations teams to proactively analyze and improve our approach to handling high risk concerns.

Manager, Trust & Safety

Data Scientist

• Data Scientists at Thumbtack are empowered early on to leverage their critical thinking, interpersonal, and technical skills to make a positive impact on the company.
• Data Scientist embed with product teams to support new product feature launches, study the economics of our massive and dynamic marketplace, and help inform strategy.
• As a Data Scientist, you’ll be the person responsible for all the analytical needs of an entire team of engineers, designers, and product/marketing managers -- helping empower the team and Thumbtack more broadly to build the best product, as quickly as possible.
• Propose and conduct quantitative research into key user behaviors, product flows, and business trends; based on analysis and in collaboration with cross-functional partners, identify potential new opportunities and next steps for the product team
• Design and analyze experiments and other tests for causal inference, in collaboration with engineers, applied scientist, and economists
• Partner with product managers, engineers, etc. to help scope new features, e.g., scenario modeling for possible impact on key metrics, make recommendations on business logic of new features, etc.
• Define and monitor key metrics; investigate changes in metrics and propose next steps
• Develop topic area expertise, e.g., develop a deep understanding of how Thumbtack search works and interacts with other systems
• Contribute to our team and company data culture through accessible data table design and maintenance
• Collaborate with, mentor, and help recruit team members

Senior Data Scientist, Product

• Analyze global policies and operational processes
• Identify experience obstacles and process inefficiencies
• Build outlines and workflow maps
• Project manage initiatives to completion
• Collaborate with cross-functional teams on updates and solutions
• Promote safety for users on Thumbtack
• Maintain and update significant Trust and Safety programs
• Become a subject matter expert on global Trust and Safety processes and policies
• Draft standard operating procedures
• Manage stakeholders with clear, direct, detailed, organized, adaptable, and persuasive communication

Program Manager, Trust and Safety

DevOps

Our Infrastructure Engineering team is a hybrid of software, system, and site reliability engineering. Our mission is to design Thumbtack’s next version of the core operations infrastructure. In this role you will be an integral part in designing high performance, high availability, and high throughput systems with the goal of minimizing service interruption, downtime, and latency. You will be part of a collaborative culture that succeeds together and requires bringing your authentic self.

Senior Site Reliability Engineer

Sales

• As a senior finance business partner to the Chief Marketing Officer your C-suite partners will view you as a trusted advisor and value your expertise and help in managing resources and growing the business to achieve company goals. You will be instrumental in optimizing marketing and growth initiatives, evaluating performance, and enabling data-driven decision-making. This role will provide decision support to the business for how marketing and sales decisions impact the P&L. You thrive in a fast paced dynamic environment.
• Build and lead a team of highly engaged finance professionals
• Support the business in planning and develop team targets and OKRs
• Conduct financial analysis, forecasting, and budgeting for marketing activities, including ROAS, LTV/CAC, and overall marketing spend
• Perform scenario analysis to assess financial impact of various marketing strategies and investments
• Provide recommendations to optimize spend
• Collaborate with cross-functional teams to develop business cases to optimize sales team go-to-market
• Oversee monthly/quarterly forecasting and reporting
• Analyze and synthesize financial results and communicate key messages to internal stakeholders
• Develop financial models that guide our strategic decision-making on key P&L drivers

Senior Director, Marketing and Sales Finance

Data Engineer

• Collaboratively refine and evangelize a comprehensive framework for integrating data-thinking into the software development lifecycle for marketing
• Design, architect, and maintain core marketing datasets, data marts, and feature stores that support a blend of mature products and features with a rapidly evolving product line, in partnership with analytics, data science, and machine learning
• Integrate with teams consisting of product engineers, analysts, data scientists, machine learning engineers throughout marketing to understand their data needs, and help design datasets with the same engineering rigor as any other software we design
• Drive data quality and best practices across marketing and business areas
• Help build the next generation of marketing data products at Thumbtack, based on real-time data products on top of Apache Kafka

Remote Jobs at Thumbtack

Thumbtack

Manager, Trust & Safety

Thumbtack

Senior Data Scientist, Product

Thumbtack

Program Manager, Trust and Safety

Thumbtack

Senior Site Reliability Engineer

Thumbtack

Senior Director, Marketing and Sales Finance

Thumbtack

Staff Data Engineer, Marketing Technology

Thumbtack